Support

Do I need an account?

No. There is nothing to sign up for. Your habits are stored on your iPhone. See the Privacy Policy.

How do I restore my purchase?

Open the You tab, find Restore purchases and tap Restore. You can also tap Restore on the subscription screen. Use the same Apple ID you bought with.

If the app says no purchase was found, check which Apple ID you are signed in with in Settings › your name, then try again. Still stuck? Email us and tell us what the app says.

How do I cancel my subscription?

Apple manages subscriptions, so we can’t cancel for you. On your iPhone, go to Settings › your name › Subscriptions, choose Top 1% Habits, then tap Cancel. You can also tap Manage in the You tab.

Cancel at least 24 hours before your first week or billing period ends to avoid the next charge. Deleting the app does not cancel the subscription.

When will I be charged?

There is no free trial. The weekly plan charges $0.99 when you start, then $3.99 when your first week ends. A week started on Nov 1 covers Nov 1 to 7, and the $3.99 charge is on Nov 8. The You tab shows your date. If notifications are on, the app also reminds you two days before.

A yearly plan charges the full year when you start. After that, the weekly plan renews every week and a yearly plan every year, until you cancel. The full details are in the Terms of Use.

Can I get a refund?

Apple takes the payment, so Apple decides refunds. Request one at reportaproblem.apple.com. We can’t refund you ourselves.

How do I export my data?

Open the You tab and tap Export next to “Export my data (CSV)”. iOS opens the share sheet, so you can save the file to Files, email it or AirDrop it. Nothing is sent to us.

The CSV is a copy for your own records, for example to open in a spreadsheet. The app can’t load a CSV back in.

My reminders aren’t showing up

1. Open the You tab and check that Reminders is on. If it says notifications are off in iOS Settings, open iOS Settings › Notifications › Top 1% Habits and turn on Allow Notifications.
2. Check your Focus modes and Notification Summary in iOS Settings. They can hide or delay reminders.
3. Reminders are scheduled on your iPhone, based on what you do in the app. If you haven’t opened the app for a few days, they taper off and then stop. Open the app and check in to start them again.
4. Restart your iPhone, then open the app once.

Still nothing? Email us with your iPhone model and iOS version.

How do I move to a new iPhone?

Your habits are stored only on your iPhone, not on our servers, so they move with a device backup.

• Set up your new iPhone by restoring from a backup of your old one (iCloud Backup, or a backup made on a computer). The app and its data should come across.
• Before you switch, make sure your old iPhone has a recent backup. In iCloud, that is Settings › your name › iCloud.
• If you install the app fresh from the App Store without restoring a backup, it starts empty. Restore purchases brings back your subscription, but not your habits.
• As a safety copy, export a CSV first (see above).

How do I delete my data?

Cancel your subscription first if you have one (see above), then delete the app from your iPhone. That removes its data from the phone. We hold no copy. An older copy can stay in an iCloud or computer backup until you delete or replace that backup.